Product customisation, project coordination and after-sales support for your brand.
OEM & ODM
Customisation
Cooperation Process
OEM & ODM Service
FAQ
Application, model and capacity requirements
Brand identity and presentation requirements
Estimated quantities and delivery priorities
Agreed inspection and acceptance criteria
Market requirements and performance targets
Design changes and technical constraints
Sample evaluation and validation requirements
Development responsibilities and approvals
The available scope is established through project review. Product changes, tooling, minimum quantities and development timing depend on the selected model and requirements.
Appearance, labelling, packaging and customer-facing documentation.
Estimated volumes, order mix, launch priorities and delivery needs.
Prepare your visual guidelines, naming system, packaging requirements and documentation needs. Confirm the available scope for the selected model.
Describe the performance gap or installation constraint you want to solve. Discuss feasibility, validation work and responsibilities before development.
| Project area | Requirements to share | Points to confirm |
| Brand identity | Logo, nameplate, model naming and visual guidelines | Application method, artwork and approval sample |
| Appearance & enclosure | Colour, finish, dimensions and installation constraints | Fabrication feasibility, tooling and quantity implications |
| Product configuration | Capacity, refrigerant, operating conditions and component preferences | Compatibility, performance and validation scope |
| Controls & language | Interface, language and control requirements | Available options, software scope and testing needs |
| Packaging & documentation | Packaging artwork, labels, manuals and required languages | File responsibilities, review process and deliverables |
| Market compliance | Destination, applicable requirements and documentation needs | Model-specific evidence and additional approval responsibilities |
Available options and proposed engineering changes.
Drawings, samples and validation requirements.
Final approved requirements for the order.
Dimensions, appearance, installation arrangement and component preferences. Changes may affect fabrication, tooling and product performance.
Interface language, requested control functions and destination-market requirements. Confirm compatibility and the evidence needed for the final configuration.
These are requirement categories for technical review. Availability and development implications must be confirmed for each model.
Heating, hot water or swimming pool application
Required capacity and operating conditions
Preferred refrigerant and performance targets
Branding, design or configuration changes
Sample quantity, expected volume and launch date
Required documents, testing or approvals
Agree the specification, responsibilities, quantities, commercial terms and proposed schedule.
Confirm the sample plan, artwork approvals, test criteria and required documentation for the project.
Align production, inspection, packing, shipment requirements and the agreed handover documents.
| Milestone | Information to confirm | Purpose |
| Specification review | Model, configuration and requested changes | Establish the proposed product scope |
| Sample approval | Sample plan and acceptance criteria | Agree the basis for review |
| Production release | Approved documents and order requirements | Align production expectations |
| Delivery handover | Inspection, packing and shipment documents | Prepare the agreed order handover |
| Project record | Items to agree | Review team |
| Product specification | Model, configuration, performance targets and operating conditions | Engineering & purchasing |
| Brand approval pack | Artwork, nameplate, packaging and applicable manuals | Brand & product teams |
| Validation plan | Sample requirements, test conditions and acceptance criteria | Engineering & quality |
| Production release | Approved revisions, quantity and inspection arrangements | Purchasing & quality |
| Order handover | Packing, shipment and agreed technical documents | Logistics & service teams |
Symptoms, error codes and operating conditions.
Relevant installation details, photos and service observations.
Technical assessment and action under the agreed support terms.
Warranty coverage, response arrangements, spare parts terms and any training commitments are defined in the applicable agreement.
| Support topic | Prepare these details |
| Installation or operation | Model, manual version, installation layout and operating settings |
| Fault assessment | Serial number, error code, conditions and relevant photos or videos |
| Spare parts enquiry | Model, serial number, part identification and required quantity |
| Warranty enquiry | Order reference, issue description and applicable agreement |
For any service action, follow the model-specific instructions and use appropriately qualified personnel.
What is the minimum order quantity?
How long do samples and production take?
Can I use my own brand and packaging?
Which certificates apply to my branded model?
How are confidential designs and project materials handled?
Where can I review GOODHEAT’s factory and quality capabilities?
What should I prepare for a private-label heat pump quotation?
Does a change to branding require document updates?
How can I compare sample and production requirements?
Can training or sales materials be included?
How should tooling and design ownership be agreed?
